A telephone triage nurse is a specially trained nurse who is responsible for assisting patients over the phone that may be in need of medical care or advice.
These nurses are trained to ask potential patient’s specific questions in order to asses their condition and determine any possible medical ailments they may have so that they can direct the patient to the correct healthcare provider or medical facility.
Telephone triage nurses may also look up and evaluate a patient’s medical history through existing patient digital medical records in order to obtain a better assessment of the patient’s condition.
In regards to a telephone triage nurses typical daily duties some of the responsibilities telephone triage nurses are in charge of include assessing the patients medical condition over the phone, asking questions to evaluate the patients health, directing patients to the correct medical facility where they can receive additional care, providing medical knowledge and expertise to patient in order to help them alleviate their own symptoms and scheduling appointments for patients and healthcare providers among other telephone triage responsibilities.
Individuals who work as triage nurses may be found working in a number of different healthcare settings such as case management, home care & telephone triage.
Because triage nurses are often the first person a patient speaks with and because triage nurses must be able to assess a patient’s medical condition and provide patients with the correct answers and advice they must be highly educated and trained in nursing field and have adequate amount of experience treating patients who have been affected by a number of different health issues.
Those who work as telephone triage nurses are generally registered nurses who have obtained their BSN in nursing.
These registered nurses spend several years working and learning about the medical field while also taking courses in medical assessment and triage before finally beginning their career as a triage nurse.
In regards to those who hire telephone triage nurses most hospitals and healthcare facilities have strict requirements in order to ensure that potential triage nurses will be able to answer questions and provide effective medical knowledge to patients in need of medical assistance.